In this day and age “flexibility” has become an essential ingredient in everyone’s work/life balance. But what is flexibility? And how can you achieve it working for someone else?
At Specsavers, we believe in offering our partners true flexibility, which covers day-to-day operational responsibilities, clinical decision-making and business growth.
After all, with Specsavers, it’s your business.
Freedom over your day
So, what do we mean when we say flexibility? We mean complete autonomy over your diary.
This means the flexibility to put your customer first, whether that’s extending appointments if needed, or opening outside of regular business hours (i.e. weekends, late nights) to give your customers the best possible experience.
It’s about empowering you to go above and beyond so that the customer always comes first. You do what’s right for your customers and your business and we will support the decisions you make.
“Specsavers’ joint venture partnership allows you to manage and run your own business within a well-oiled machine where both clinician and customer support receives top priority,” says Rockingham partner Frances Slabber.
“I joined to have more control in the decisions that I made to best meet the customer’s needs and have the resources and products to be able to do this. I am amazed at Specsavers’ high quality, great value range, and the options I can offer my customers every day.”
At Specsavers, we only partner with experienced and passionate clinicians. We trust your clinical expertise and leave all the clinical decision-making to you.
Yes, we have a framework and a structure to support you – from clinical advisers, Audiology Relationship Managers to partner forums – you’re not alone, but we know you know how to do your job.
“This clinical independence was one of the key reasons for joining Specsavers,” says Eastgardens partner June Yong Kim.
“It allows us, as audiology professionals, to do what’s best for the customer. We have clinical independence; we are our own bosses and we can decide the appropriate care based on the customer’s hearing needs. There’s autonomy in the partnership and it really is your business – but it’s nice to know I have the support of Specsavers if I need it.”
Business growth, not KPIs
At Specsavers, we don’t believe in setting KPIs or sales targets. Instead, we’re focused on helping you grow your business.
We are passionate in our drive to provide genuine customer-centric care that means the decisions our partners make, together with their customers, are based purely on want and need without any KPI-driven sales pressure.
By clearly publishing our services, products, and prices, your customers can make fully informed decisions regarding their hearing care, guided by you, their audiology professional.
“Working in a private clinic, there was always pressure to meet KPIs,” says partner Janice Margo, from our Ringwood store.
“In my previous roles, I realised my motivation was slipping as I felt more like a salesman than a clinician. But now, my future goal for the store is to be recognised as a hearing care provider within the local community. It has lifted a huge weight off my shoulders, allowing me to focus on the clinical aspects and not financial ones when I see a customer.”
So, if you’re looking for true flexibility in your work – talk to us about partnership today.
Contact Julia Hewagama on 0409 015 519 or email firstname.lastname@example.org for a confidential, no-obligation discussion.