Specsavers exceptional customer journey

1 October 2023

Specsavers provides full-rounded support to our audiology professionals to focus on what they do best – looking after their customers and providing the best possible service and care to their communities.  

We focus on supporting audiology professionals to deliver exceptional customer service – whether from a clinical perspective or by being transparent with pricing and not trying to sell something that customers don’t need or can’t afford.  

In addition, our support covers business functions like marketing, finance, and IT. We equip professionals with the latest technology and room fit-outs in over 290 Specsavers stores across Australia. 

Room fit-outs are part of our customer journey. The customer experiences world-class sound-treating rooms, which are crucial to ensuring customers have a professional audiology experience every time. 

Not only are we providing great design and acoustics, but we’re also committed to transforming hearing awareness and improving the 7–10 years it can take for people to seek out hearing care.  

That’s why we’re focused on reaching the 50 and above age group and increasing awareness much sooner, which is paramount to ensuring we focus on education and begin to have transparent conversations around products and pricing. 

We have been making waves in the Australian audiology industry since 2017. Having screened more than 2.6 million Australians, our audiology professionals have contributed to improving the hearing of more than 386,000 Australians already. 

If you share the same values and want to put your customers first and provide them with exceptional customer service while transforming hearing awareness, then chat with us.

Contact Amanda La Ferla for a confidential discussion on 0407 825 990 or anz.audiologyrecruitment@specsavers.com.