Specsavers exceptional customer journey

11 March 2022

At Specsavers, we focus on supporting audiology professionals to deliver exceptional customer service – both from a clinical perspective and by being transparent with pricing and not trying to sell something that customers don’t need or can’t afford.  

We support our partners by providing all the business support they need to get their business operating from day one, including providing business functions such as marketing, finance and IT.

We help recruit employed clinicians and support for our audiology partners to help develop and grow their business whilst meeting the demanding needs of our services. Plus we equip audiology professionals with the latest technology and room fit-outs in more than 230 Specsavers stores across Australia. 

Being able to put the needs of the customers first covers access to world-class sound-treated rooms, which are crucial to ensuring customers have a professional audiology experience every time, raising hearing awareness via education and support, and having transparent conversations about the cost of hearing aid products. We don’t push our audiology professionals to upsell or meet product sales targets because we know that takes away from putting the needs of your customers first! 

As an organisation, and with your help – we are commited to raising hearing awareness, as we know that it can take on average 7–10 years for people to seek out hearing care. Since we launched in Australia in 2017 our partners and clinicians have screened more than 1.9 million Australians and we’ve uncovered the potential for aidable hearing loss in over half a million of those customers. Every one of our audiology professionals have contributed to the improved hearing of more than 65,000 Australians so far. And we know that this is only the tip of the iceberg.  

If you have the same values and want to put your customers first and provide them with exceptional customer service while helping us in the pursuit of improving hearing awareness, then chat with us. Contact Julia Hewagama,Senior Professional Recruitment Manager, for aconfidential discussion on 0409 015 519 oranz.audiologyrecruitment@specsavers.com.