Putting your customers’ experience at the heart of everything we do

When our audiology partners start in their business, we want them to have everything that they need at their fingertips to deliver exceptional quality hearing care to their customers.

Take our room design for example.

Sound treating the rooms is a key element to ensure that customers have a professional audiology experience from the moment that they enter – there are no temporary pop-ups or makeshift clinics here.

When it comes to design our team is focused on making your life easier and ensuring your customer has a professional experience from the moment they step through the door.

All our audiology businesses are housed within our existing optical businesses to leverage off of the more than 6 million customers who chose Specsavers for their eye care

And our retail teams are on hand to help welcome your customers into the shop the moment they arrive.

When it comes to the testing room, clever design and the latest technology are enmeshed for the best possible experience for both you and the customer. Wires are discreetly hidden and equipment such as the video otoscope and tympanometer are placed accessibly next to the monitor, both connecting directly to the PC. The audiometer and compact REM equipment are discreetly placed out of sight but easily accessible, as is the dedicated kit of consumables.

We’ve worked really hard on getting things right, and we consistently work with professionals and our partners to continuously improve our design and layout.

We work with a Melbourne manufacturer and audio engineer to design our testing rooms from scratch. And every little detail, from the acoustics, the cupboards our cables sit in, to adding extra windows and a built-in seat into our booth, has been designed so your customers feel comfortable and secure.

We’ve also ensured that all our stores – no matter how remote, have everything they need. All our stores have their own diagnostic kit – there are no travelling kits. We know it’s important to have a permanent and professional setup no matter if you’re in the store five days a week or one day per week.

We also aim to take the pressure of our partners by financing the test room fit-out, technology, and equipment, as well as managing the end-to-end build or renovation process.

So, all you have to do is focus on your customer.

If you want to find out more about how we can support you to start your own business with one of the best audiology environments available, talk to us today.

For a confidential, no-obligation chat, contact Julia Hewagama on 0409 015 519 or email anz.audiologyrecruitment@specsavers.com.

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