Eve Yao has always had a passion for helping others. In her new role as Audiology Partner at Specsavers Morayfield and Bribie Island in Queensland, she shares with us her pathway to success as a new business owner.
Having commenced her career as a kindergarten and primary school teacher in Taiwan, Eve was first exposed to audiology via her brother – an established audiologist. He encouraged her to observe several hearing appointments with him, and she witnessed firsthand the support audiology professionals provide to their customers.
In 2012, Eve relocated to Australia to study Audiology at Flinders University in SA. She was influenced by her love of working with and around people, plus the quality of life and academic excellence in Australia played into her decision-making process.
Stepping out of university, she worked for several hearing providers, gaining experience supporting complex and paediatric customers, then moving on to supervise students and interns as a senior audiologist.
“After few years of experience in the industry, I felt it was time for a new challenge,’ she says.
But Eve didn’t know much about Specsavers Audiology. Following the advice from her audiology friends, she reached out to the Specsavers team.
“I first made contact nearly 4 years ago. I really liked the no-obligation and confidential discussion, which helped me understand what partnership was all about,” she says.
“At the time though, I wasn’t really ready. I needed to gain a deeper understanding of the business side of the industry.”
“After 12 months of employment at another provider, it felt right to resume conversations with Specsavers and here I am!”
Eve recommends Specsavers partnership to audiology professionals who are self-motivated, passionate about building their own business, and focused on delivering the best customer care.
“Specsavers is well-organised. They have guided me through the entire partnership journey, and we share the same vision about delivering the highest level of customer care and doing the right thing by our customers,” she says.
“I am keen to increase hearing awareness by making people feel comfortable coming in to talk about their hearing. Creating a stress-free environment for my customers is extremely important to me, and I am keen to see every single customer leave happy and then talk about the services and support provided!”
Since starting the journey of running her own business at not one, but two Specsavers stores, Eve has found that having the autonomy to control and develop her own business has been a major highlight. This allows Eve to focus on what really matters – providing the best level of service and care for her customers.