A Specsavers partnership attracts high calibre professionals

19 May 2022

Angela Mack has worked in audiology for more than 35 years across the UK and Australia. Her depth of experience in the industry has allowed her to be involved in training, examining audiologists, and providing service improvement on a national scale.

With the knowledge and skill to back her, the Karrinyup WA store partner thought it was time to take on a new challenge, and she decided to partner with Specsavers.

“I ran a large National Health Audiology Service and spent some time on secondment to the Medical Research Council, looking at the introduction of slim tube hearing aids into National Health Services. I spent three years working as the Audiology Service Improvement Lead for England,” says Angela.

Angela worked with paediatric, indigenous and complex clients when she first moved to Australia 11 years ago. She managed a large not for profit cochlear implant and vestibular clinic in Perth, then set up hearing clinics in WA for a private provider.

Like many of our partner’s reasons for joining Specsavers, Angela was also tired of the constant pressure to sell expensive hearing products to customers.

“I moved to Specsavers because I did not like the pressure to upsell hearing devices at soaring prices. I felt unable to provide the quality-of-care customers deserved,” says Angela.

Angela did her homework and was glad to discover that Specsavers offer exceptional quality hearing products at affordable prices.

“I did a lot of research before joining Specsavers. I was aware of Specsavers Audiology in the UK but didn’t realise the high-quality hearing aids Specsavers had until then,” says Angela.

Angela consulted with a friend who worked for Specsavers and decided that she would take on a caretaker role while she waited to transition into her store.

“The Karrinyup store wasn’t quite ready, so I took up a maternity leave cover role and worked as an Acting Partner for 12 months.

“Taking on a caretaker position was an effective way to see how stores ran and draw on the experience of other Specsavers audiologists,” adds Angela.

Angela now enjoys working in her new store and with her team, which she now considers a close-knit family.

“All the Specsavers stores I’ve worked in have made me feel very welcome, and it’s nice to see my new team members are always there for one another.

“I was extremely impressed with the induction process, training, and culture at Specsavers. I also bonded with my fellow new partners in Australia and New Zealand,” adds Angela.